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Tier1 Digital Whole House Water Softener System 32,000 Grain High Efficiency | Pre-filled mineral tank with 1 cubic feet of Cation Resin | Home Water Filtration System | Everyday Water Softener

4.4 4.4 out of 5 stars 281 ratings

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32,000 Grains

Purchase options and add-ons

  • Digital Meter Head Control Valve: LCD display, electric plug in, improved features, and ease of operation as compared to Fleck 5600SXT.
  • Complete Water Softener System: Each system includes a brine tank, pre-filled mineral tank with 1 cubic feet of Cation Resin, control valve, 3/4 inch water line connections, brine tubing, drain line, and mechanical components necessary for the standard installation to pre-installed water softener connections. Homes plumbed with PEX or CPVC supply tubing may require the use of compression fittings, such as the Sharkbite brand, purchased separately.
  • Scale Reduction: Protects fixtures, pipes, and appliances from harmful scale. Prevents damage from hard minerals such as calcium and magnesium buildup. Enhances the effectiveness of soaps and detergents to keep skin soft, hair shiny, and laundry bright.
  • Smart Space Saving Design: Its unique precision turbine meter is incorporated in the system bypass valve saving over 4 feet of floor space. Includes 9 x 48 Inch Mineral Tank & 15 x 34 Inch Brine Tank
  • Whole House Performance: Improves water quality throughout your entire home.
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Customer ratings by feature

Value for money
4.3 4.3
Easy to use
4.3 4.3
Easy to install
4.2 4.2
Flavor
4.1 4.1

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Tier1

Tier1 Digital Whole House Water Softener System 32,000 Grain High Efficiency | Pre-filled mineral tank with 1 cubic feet of Cation Resin | Home Water Filtration System | Everyday Water Softener


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Product Description

The Tier1 Water Softener is here to help alleviate dry skin, hair, and scaling pipes due to hard water. The water softener features an easy-to-use LCD display showing pertinent operational information. Quick connect fittings on the brine line, drain line, and included power cord, ensure a fast and easy installation. It is not necessary to live with the perils of hard water, such as dry skin, scale build-up and dull laundry. Tier1 has the right solution for your hard water problems. Tier1 is here to Protect Every Drop!

Water Softener Salt Whole House Home Solutions Filtration Hard Scale Soft Clean Healthy

Water Softeners

A traditional salt-based water softener system is comprised of a mineral tank and a brine tank. It is typically installed in a plumbing system at the point that water enters a home. The mineral tank is filled with polystyrene beads (resin). The brine tank uses salt (sodium) to create brine solution.

When the brine solution is flushed through the system tank it comes into contact with the polystyrene beads, saturated with calcium and magnesium. Once the beads are saturated, the unit enters a 3-phase regenerating cycle. First, a “backwash” phase reverses water flow to flush dirt out of the tank. Second, a “recharge” phase carries the concentrated sodium-rich salt solution from the brine tank through the mineral tank. The sodium collects on the beads, replacing the calcium and magnesium, which are flushed down the drain. Lastly, the mineral tank is flushed or “regenerated”, eliminating excess brine and the brine tank is refilled.

direction of water flow

Water Softener: Water Flow Diagram

Water Hardness Map United States Softener Location Grains Whole Home Solutions Scale Build-up
"United States Water Hardness Map"

Grains of hardness processed calculation. Example: a family of 3 with 20 grains of hardness: Your family of 3 will use approx. 225 gallons of water per day (3 people x 75 gallons per person). Since the water has 20 grains of hardness, you'll need to treat 4,500 grains of hardness per day (225 X 20). Water treatment capacity = (32,000 x .75) divided by 20 = 1200. Your system will regenerate after about 5 days (1200/225). ((32,000 grain capacity x 75% capacity)/ 4,500 grains per day).

Grains of Hardness

What Does 32,000 Grains Mean?

When a water softener is referring to 'grains' it's talking about how many grains of hardness it can process before regenerating. Grains of hardness processed depends on how large your household is, as well as how hard your water actually is. Our Tier1 Water Softener can process up to 32,000 grains of hardness before it's regeneration cycle.

  • Mineral Tank Size: 9" X 48"
  • Cubic Feet of Resin in the Mineral Tank: 1
  • How much is the Max. Hardness of the Water (in GPG)? During set-up, the customer can input there family size and water hardness, this will be used to determine regeneration cycle
  • How much is the max. Clear Water Iron Removal (ppm)? An iron filter is recommended for iron levels above 0.3ppm
  • Is it Demand Initiated or Timed? The WS-165-132 is demand initiated, the control valve features a water use probe (propeller)
  • How long does the Regeneration take? Two hours, during which there will be an interruption to water service
  • How much Salt does it hold? 100L square brine tank with grid and well
  • Does it have an indicator to notify my about low salt and is it suitable for well water? No
water softener valve head key features how work control directions buttons manual whole house

Key Features

  • Flow Rate (GPM): 11.2
  • Operating Pressure (psi): 20 - 120
  • Operating Temperature (°F): 40 - 120
  • Fully adjustable cycle times
  • Reliable, precise and easy to operate
  • User-friendly LCD display shows pertinent information
  • Clear-concise verbiage with no confusing codes or symbols to remember
  • Manually index to cycle position for easier and fast installation and ease of service
  • Features an included bypass valve and time saving quick connections for easy installation and Maintenance
  • NOTE: During regeneration users will experience a disruption in water service. The disruption lasts approximately two hours. Most of our customers schedule the Regeneration Cycle for 2:00 AM, ensuring there are no conflicts. If a disruption in water service during the Regeneration Cycle is an issue, select the Tier1 Automatic Bypass Control Valve water softener through the Comparison Products section below!

Why Choose a Tier1 Water Softener?

Limescale build-up reduces hard water calcium magnesium softener plumbing appliances dry itchy skin

Benefits Softer Water Dry Skin Dead Hair Limescale Scale Appliances Clean Silky Soft Plumbing

Customer Support Team Questions Answers Issues Problems Set-up Helpful Knowledgeable

Prevents Limescale Build-up

Hard water (calcium & magnesium) is a common problem for many homeowners and businesses. When hardness minerals are combined with heat it forms troublesome scale. Scale causes costly build-up in your plumbing, water heater, and other water using appliances. When combined with soap, the minerals for soap scum that makes skin dry and itchy, hair lifeless, laundry dull, and builds up on fixtures.

Softer Water Benefits

  • Silky shiny hair
  • Soft supple skin
  • Crystal clear dishes & glassware
  • Bright whites, vibrant colors
  • Easier cleaning
  • Use less soap
  • Protect plumbing & appliances
  • Extend life of laundry

Dedicated Support Team

  • US based English and Spanish speaking technical support
  • High quality, knowledgeable staff
  • Reputable brand
  • Designed with our customers in mind

Manual Bypass Water Softener Whole Home Solutions Clean Salt Resin Softener
Tier1 Everyday Series Water Softener Tier1 Elite Series Water Softener
Customer Reviews
4.4 out of 5 stars
281
Automatic Bypass Valve
Manual Bypass Valve
30,000 Grain Capacity
32,000 Grain Capacity
1 inch Connection
3/4 inch Connection
Reduces Iron and Manganese

Customer reviews

4.4 out of 5 stars
4.4 out of 5
281 global ratings

Customers say

Customers like the ease of installation using the water purification unit. They mention that the instructions are clear and straightforward. They appreciate the performance of the unit, saying that it works great with hard water. Customers also like the softener, saying it makes the water nice and soft. They say it's good value for the money. Customers are also happy with the quality of the product.

AI-generated from the text of customer reviews

44 customers mention34 positive10 negative

Customers find the installation process of the water purification unit to be easy. They mention that the instructions are clear and straightforward. Some say that the unit went in easily and worked great right off.

"This is a solid system for your home. I found it straightforward to install once I got past the documentation issues...." Read more

"...other plumbing we had done, the plumber said the instructions were clear and straighforward, and something most homeowners or DIY'ers could figure..." Read more

"This softener setup shipped and arrived quickly! It was easy enough to install, and we noticed an almost immediate improvement in water quality...." Read more

"Unit was easy to install, had to call support to have the factory settings adjusted as they were set incorrectly, unit works perfectly now" Read more

27 customers mention23 positive4 negative

Customers like the performance of the water purification unit. They mention that it works well, is easy to set up, and is incredibly well for the price. Some say that the instructions are inaccurate.

"Nice product, performs great and very well made. Great customer service and support.Thanks Tier 1" Read more

"...the factory settings adjusted as they were set incorrectly, unit works perfectly now" Read more

"Very well made system, delivered super fast and works great, I have had the system for almost 6 months and my water doesn't leaves spots on my..." Read more

"Softener works good but the instructions need rewriting. Very poor translation from Chinese" Read more

18 customers mention15 positive3 negative

Customers like the quality of the water purification unit. They say it's well made, solid, and performs great. Some customers even say it has a strong start but only lasted a few months.

"This is a solid system for your home. I found it straightforward to install once I got past the documentation issues...." Read more

"Nice product, performs great and very well made. Great customer service and support.Thanks Tier 1" Read more

"...The plumber said it was a very nice system. I was impressed with the easy to read dials and that everything is automatic...." Read more

"Very well made system, delivered super fast and works great, I have had the system for almost 6 months and my water doesn't leaves spots on my..." Read more

15 customers mention15 positive0 negative

Customers appreciate the value of the water purification unit. They mention it's good value for the money.

"...Hopefully we can figure out a fix! Seems to be a good value for the price; saved us thousands." Read more

"...the same as the commercially available softeners, but its less than half the price, and came with almost everything I needed to install it...." Read more

"...The unit does a great job on softening the water. Great product, great value, great customer service" Read more

"Good price, works good so far.My only complaint is the instructions...." Read more

12 customers mention12 positive0 negative

Customers are satisfied with the water softener. They mention it works well, and is easy to install. The water is now nice and soft, and feels great on their skin.

"The softener is great. Installation was good after some help from customer support. Customer support was amazing...." Read more

"...Would definitely order again from Tier1. The unit does a great job on softening the water. Great product, great value, great customer service" Read more

"...Our water was hard now it feels great on our skin and the water taste way better." Read more

"Great softener works great customer service is horrible waited to have some one pick up and was to long so I left my PH No and no one called back..." Read more

10 customers mention7 positive3 negative

Customers like the water quality of the water purification unit. For example, they say it improves the quality right away, is 100% clear, and doesn't leave spots on their dishes.

"...It was easy enough to install, and we noticed an almost immediate improvement in water quality...." Read more

"The water quality was improved immediately after the installation. I would give it five stars if 90 degrees adapters were in the package...." Read more

"...thing I don 't like about the softener is that that you can't use water while it regenerates. But it should only regenerate at night." Read more

"...great, I have had the system for almost 6 months and my water doesn't leaves spots on my dishes anymore." Read more

4 customers mention4 positive0 negative

Customers are satisfied with the support provided by the water purification unit. They mention that the tech support is great and the customer support is amazing.

"...Installation was good after some help from customer support. Customer support was amazing...." Read more

"...City water was 10- 12 grains . Now it’s less than one. The tech support is great and they actually answer !..." Read more

"...Tech support is great" Read more

"Good product and nice service department" Read more

Great product, great company
5 Stars
Great product, great company
During transit, the shipper noticed an issue with the large tank (the actual softener) and "refused" delivery due to damage on my behalf. Without even asking, the company got in touch with me to let me know a replacement had been dispatched immediately. Excellent service before we even got the unit in the door!Compared to whole house systems found in most big-box stores, this system is an absolute beast. The softener alone weighs about 160 lbs and is as tall as some people. The brine tank looks like a scaled-down version of an outdoor trash can. Considering the size, it takes up a lot less real-estate than you'd think but isn't designed to move around - once installed, its pretty much there forever.Though I had ours professionally installed along with some other plumbing we had done, the plumber said the instructions were clear and straighforward, and something most homeowners or DIY'ers could figure out easily. I'd suggest getting 5-6 40 lbs bags of salt to get it started. Great company who stands by their product - highly recommend.
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Top reviews from the United States

Reviewed in the United States on February 13, 2024
Size: 32,000 GrainsVerified Purchase
Reviewed in the United States on February 19, 2024
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5.0 out of 5 stars Great product, great company
Reviewed in the United States on February 19, 2024
During transit, the shipper noticed an issue with the large tank (the actual softener) and "refused" delivery due to damage on my behalf. Without even asking, the company got in touch with me to let me know a replacement had been dispatched immediately. Excellent service before we even got the unit in the door!

Compared to whole house systems found in most big-box stores, this system is an absolute beast. The softener alone weighs about 160 lbs and is as tall as some people. The brine tank looks like a scaled-down version of an outdoor trash can. Considering the size, it takes up a lot less real-estate than you'd think but isn't designed to move around - once installed, its pretty much there forever.

Though I had ours professionally installed along with some other plumbing we had done, the plumber said the instructions were clear and straighforward, and something most homeowners or DIY'ers could figure out easily. I'd suggest getting 5-6 40 lbs bags of salt to get it started. Great company who stands by their product - highly recommend.
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Customer image
Reviewed in the United States on August 3, 2020
Customer image
4.0 out of 5 stars Easy to install, digital controls confusing
Reviewed in the United States on August 3, 2020
This softener setup shipped and arrived quickly! It was easy enough to install, and we noticed an almost immediate improvement in water quality. However, programming for the digital control valve wasn't intuitive at all. The YouTube video ended up being more helpful there than the printed instructions. Also, it seems the flow meter on our valve isn't working. We double-checked the water meter impeller and probe, bypass knobs and inlet/outlet connections.... Could not get it to acknowledge the water flowing through the system. For now, we currently have it programmed to regenerate about every other week, since it's just two of us in the house. Hopefully we can figure out a fix! Seems to be a good value for the price; saved us thousands.
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3 people found this helpful
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Reviewed in the United States on January 28, 2024
Reviewed in the United States on January 23, 2024
Reviewed in the United States on January 17, 2024
Size: 32,000 GrainsVerified Purchase
Reviewed in the United States on January 23, 2024
Reviewed in the United States on December 29, 2023